Provide Feedback or Make a Complaint
Kindly complete the form below to share your feedback or file a complaint. If you wish for your comments to remain anonymous, please use email address anonymous@richersupport.com in the email field, but please note that this option will not allow us to get back to you. Alternatively, if you would like to speak with someone, please call 0413 213 810.
How we manage complaints
We believe in your right to provide feedback or complaints about our services at any time. All complaints that we receive are acknowledged, investigated, and where possible, prompt action resolve the complaint transparently. Once you make a complaint, our team aims to respond within 48 hours.
NDIS Quality and Safeguards Commission
If you are not satisfied with our response to a complaint, or would like to make an external complaint about the services you have received, you can do so at any time by directly contacting the NDIS Commission.
The NDIS Quality and Safeguard Commission is an independent agency established to ensure the NDIS Providers are doing the right thing.
Phone: 1800 035 544
Email: contactcentre@ndiscommission.gov.au
Postal: NDIS Commission, PO Box 210, Penrith NSW 2750
National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018